Please feel free to contact us via [email protected]. ( Attach your order ID) We will provide the after-sale service for you within 24 hours.

Feel free to email at [email protected] if you have any questions.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition.

Please contact MAFERLIY customer support at [email protected]. Attaching a photo of the misreceived product and the SKU label of the parcel will greatly shorten the handling process.

1. If the tracking details show your package was delivered and you can’t locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they have collected it for you.
2. If after searching, you still do not find it, pls reach out to us via [email protected] and we’ll be happy to help and rearrange for you.

Once your order is shipped, you will receive an email containing your tracking details and a link to track your parcel. If you haven’t received the email within 72 hours of placing your order, or if your order is urgent, please contact MAFERLIY customer support at [email protected] with your order number.

Once your order is shipped, you will receive an email containing your tracking details and a link to track your parcel. If you haven’t received the email within 72 hours of placing your order, or if your order is urgent, please contact MAFERLIY customer support at [email protected] with your order number.

If the shipment has not been updated over 5 days, pls contact us at [email protected] attaching your order ID. We will contact the shipping company and see if the parcel-missing process is needed.